Rugs by Hand – Frequently Asked Questions (FAQs)

1. What makes Rugs by Hand different from other rug brands? Rugs by

Rugs by Hand is built on a legacy of craftsmanship, blending traditional techniques with modern design. Every rug is handmade by skilled artisans in Mirzapur, ensuring authenticity, quality, and soul in every piece.

2.Are your rugs truly handmade?

Yes. Each rug is handcrafted by experienced artisans using time-honored methods. No machines are used in the weaving process, making every rug unique.

3. Do you offer custom rug designs?

We do! You can share your preferred size, color palette, or design inspiration, and we’ll work with you to create a custom rug that fits your space and style.

4. How do I place an order?

Simply browse our collections, select your rug, and proceed to checkout. For custom orders, contact our support team directly.

5. What payment methods do you accept?

We accept major credit/debit cards, UPI, and secure online payment gateways. All transactions are encrypted for your safety.

6. How long does delivery take?

Delivery timelines vary based on your location and the type of rug ordered. Ready-to-ship rugs typically arrive within 7–10 days, while custom pieces may take longer.

7. Can I return a rug if I’m not satisfied?

Yes, eligible items can be returned within 5 days of order placement, provided they are unused and in original condition. Return shipping costs are borne by the customer.

8. Do you offer exchanges for damaged or defective rugs?

Yes. If your rug arrives with a defect, you can request an exchange within 7 days of delivery by sending us clear photos and a short video of the issue.

9.How do I care for my rug?

Vacuum gently without a beater brush, rotate periodically, and avoid direct sunlight. For deep cleaning, we recommend professional rug cleaning services.

10. Will the rug colors match what I see online?

We strive for accuracy, but slight variations may occur due to screen settings and the handmade nature of our products.

11. Do you ship internationally?

Currently, we ship across India. For international inquiries, please contact our team—we’re happy to explore options.

12. How can I contact customer support? You can

You can reach us via email at support@rugsbyhand.com or call us at +91-9889115177. We’re here to help with any questions or concerns.